At QQ Pie Inc. ("we," "our," or "us"), protecting your privacy and ensuring the security of your personal information is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when interacting with our website, www.qqpiechart.com, and mobile application (collectively, the “Services”). By using our Services, you agree to the practices described in this Privacy Policy.

We are committed to transparency in how we handle your data, and we only collect the information necessary to enhance your experience and maintain the functionality of our Services. We ensure that your confidential information is handled responsibly and with the highest standards of privacy protection, in compliance with applicable laws and regulations.

Please review this Privacy Policy carefully to understand our practices regarding your personal information and how we safeguard your privacy.

 

1. INFORMATION WE COLLECT

To facilitate your use of our Services, QQ Pie Inc. collects a range of information from both individual users and company representatives. This information is essential for creating accounts, processing transactions, and enhancing your overall experience on our website and mobile application. Below is a detailed overview of the types of information we collect:

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• Account and Registration Information

When you register or log in to our website or mobile application, whether as an individual or as a representative of a company, we collect the following information to set up and manage your account:

1. Full Name: To identify and address you properly.

2. Email Address: We collect either a personal or company email address to communicate with you and manage your account. This serves as your primary means of communication with us.

3. Company Name: If you are registering on behalf of a company, we collect the company name to tailor our Services to your organization’s needs.

4. Username and Password: To secure your access to our Services, ensuring that only authorized users can access their accounts.

This information is critical for account authentication, user management, and ensuring that you have secure and personalized access to our Services.

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• Purchasing Information

When you make a purchase or subscribe to our Services, we collect detailed information to process and fulfill your transaction, including:

1. Full Name: To correctly process and address your order.

2. Billing and Delivery Address: This includes your country/region, city, and postal/ZIP code. This information is necessary for accurate billing and shipping of purchased products or subscription services.

3. Payment Information: Payment transactions are handled through secure third-party payment processors such as Apple Store and Google Play. We do not store or retain your payment details directly; these are managed and processed by these platforms under their respective privacy policies.

This data ensures that we can successfully complete transactions and deliver our products or services to you.

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• Automatically Collected Information

In addition to the information, you provide directly, we may automatically collect certain technical information when you use our website or mobile application. This helps us improve our Services and understand user interactions. The information collected includes:

1. IP Address: This is used to help us monitor and manage access to our Services.

2. Device Information: Includes details about the type of device you use, its operating system, and browser version. This helps us optimize the performance of our Services across different devices.

3. Usage Data: Information about how you interact with our website or app, such as pages visited, features used, and the duration of your visit. This data assists us in analysing user behaviour and enhancing the functionality of our Services.

This information is collected through cookies and similar tracking technologies and is used to ensure a seamless and optimized user experience.

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• Communication Information

When you reach out to us via email or other forms of communication, we collect information related to your inquiries and feedback. This may include:

1. Email Correspondence: Emails you send to us may contain your contact information and details regarding your questions or issues.

2. Feedback and Support Inquiries: Information provided in support requests or feedback forms helps us address your concerns, improve our Services, and respond effectively.

This information is used to provide you with timely assistance and to enhance the quality of our Services.

Regardless of whether you are using our Services as an individual or as part of a company, we are committed to handling all collected information in accordance with this Privacy Policy. Our goal is to protect your privacy and ensure that your data is managed securely and responsibly.

 

2. HOW WE USE YOUR INFORMATION

We are committed to utilizing your personal and transactional information in a manner that respects your privacy and enhances your experience with our Services. The information we collect is used for specific purposes, outlined below:

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• Account Management and Authentication

We use your registration information, including your full name, email address, company name (if applicable), and login credentials, to:

1. Create, maintain, and manage your account.

2. Authenticate your identity and ensure secure access to our Services.

3. Provide customer support and address any issues related to your account.

 

• Transaction Processing

When you make a purchase or subscribe to our Services, we use your purchasing information, including your billing and delivery address, to:

1. Process and complete your transactions efficiently.

2. Deliver products or services as per your order.

3. Manage billing and subscription renewals.

Payment information is processed through secure third-party platforms (such as Apple Store and Google Play) and is not stored by QQ Pie Inc.

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• Service Improvement and Optimization

We use automatically collected information, such as IP addresses, device details, and usage data, to:

1. Analyse user interactions with our website and app.

2. Identify trends and patterns to enhance the performance and functionality of our Services.

3. Resolve technical issues and optimize the user experience.

 

• Communication and Engagement

Your communication information, including emails and feedback, is used to:

1. Respond to inquiries and provide support or assistance as needed.

2. Keep you informed about updates, new features, and other relevant information related to our Services.

3. Conduct surveys or gather feedback to improve our offerings.

 

• Legal and Regulatory Compliance

In certain circumstances, we may use your information to:

1. Comply with legal obligations, regulations, or requests from law enforcement authorities.

2. Enforce our Terms of Service and other policies.

 

• Protection of Rights and Safety

We may use your information to:

1. Protect the rights, property, and safety of QQ Pie Inc., our users, or others.

2. Detect, prevent, and address fraud, security breaches, or other malicious activities.

WE DO NOT SELL, RENT, OR LEASE YOUR PERSONAL INFORMATION TO THIRD PARTIES. WE ARE COMMITTED TO ENSURING THAT YOUR INFORMATION IS USED SOLELY FOR THE PURPOSES DESCRIBED ABOVE AND IN ACCORDANCE WITH THIS PRIVACY POLICY.

 

3. INFORMATION SHARING AND DISCLOSURE

We prioritize the confidentiality and security of your personal and transactional information. We do not share or disclose your information except in the following circumstances, where it is necessary for providing our Services, complying with legal obligations, or protecting our rights:

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• Service Providers

We may share your information with third-party service providers who assist us in operating our website, mobile application, and business operations. This includes:

1. Payment Processors: We use third-party payment processors (such as Apple Store and Google Play) to handle financial transactions. These providers manage payment information securely and in accordance with their own privacy policies.

2. Technical Support and Maintenance: Service providers that assist in maintaining and improving our website and app, including hosting services and IT support.

These third parties are contractually obligated to use your information only for the purpose of providing the services we have engaged them for and are required to protect the confidentiality and security of your data.

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• Legal Requirements and Compliance

We may disclose your information if required to do so by law or in response to valid requests from public authorities. This includes:

1. Legal Obligations: Compliance with applicable laws, regulations, or legal processes, such as court orders or subpoenas.

2. Regulatory Authorities: Disclosures required by government agencies or regulatory bodies to ensure compliance with industry standards or legal requirements.

 

• Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, we may transfer your information to the acquiring entity as part of the transaction. This includes:

1. Corporate Transactions: Transfer of information to a successor or acquiring entity in connection with a business transaction.

2. Due Diligence: Sharing of information during negotiations or due diligence processes related to potential corporate changes.

We will notify you of any such transfer of your information and its implications through updates to this Privacy Policy.

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• Protection of Rights and Safety

We may disclose your information when we believe it is necessary to:

1. Protect Rights and Safety: Enforce our Terms of Service or other agreements, protect the rights, property, or safety of QQ Pie Inc., our users, or others.

2. Prevent Fraud and Abuse: Address and prevent fraudulent activities, security breaches, or other illegal or harmful activities.

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• Aggregated and De-identified Data

We may use and share aggregated or de-identified information that does not identify individual users. This information may be used for:

1. Analytical Purposes: Conducting research, analysis, and reporting on the usage and performance of our Services.

Aggregated and de-identified information is not subject to the same privacy protections as personal data and may be used for various purposes as outlined above.

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• Data Security

We implement robust security measures to protect your information from unauthorized access, use, or disclosure. While we strive to safeguard your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining and enhancing our security practices.

By using our Services, you acknowledge and agree to the circumstances under which we may share or disclose your information as outlined in this Privacy Policy.

 

4. CONFIDENTIALITY AND INFORMATION USAGE

1. No Marketing Use of Confidential Information: Your personal and purchasing information, including your company name, email, and other registration details, will not be used for marketing purposes unless explicitly permitted by you. We do not sell or share your confidential information with third parties for marketing or promotional purposes.

2. Service Providers: We may share your information with trusted third-party service providers to assist us in providing our Services (e.g., hosting, email delivery). These service providers are obligated to keep your information confidential and are only permitted to use your data for the purposes specified by us.

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5. DATA RETENTION

We will retain your personal information only for as long as necessary to provide you with our Services and to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

 

6. SECURITY OF YOUR INFORMATION

We are committed to safeguarding the security and integrity of your personal and company information. We employ comprehensive security measures designed to protect your data from unauthorized access, use, or disclosure.

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• Data Protection Measures

To ensure the protection of your information, we implement the following security practices:

1. Encryption: We use advanced encryption technologies to protect your data during transmission and storage. This includes encrypting sensitive information such as personal details and payment information.

2. Access Controls: We enforce strict access controls to limit data access to authorized personnel only. Access to personal data is restricted based on the needs and roles of our employees.

3. Secure Infrastructure: Our IT infrastructure is equipped with state-of-the-art security features, including firewalls and intrusion detection systems, to prevent unauthorized access and mitigate potential security threats.

 

• Risk Management

We continuously assess and update our security practices to address emerging threats and vulnerabilities. Our risk management processes include:

1. Regular Audits: Conducting routine security audits and vulnerability assessments to identify and address potential risks.

2. Incident Response: Implementing a comprehensive incident response plan to quickly address and manage any security incidents or breaches.

 

• User Responsibilities

While we take extensive measures to protect your information, it is also important for you to take precautions to safeguard your data. This includes:

1. Password Protection: Using strong, unique passwords for your accounts and changing them regularly.

2. Account Security: Not sharing your login credentials with others and notifying us immediately if you suspect any unauthorized access to your account.

 

• Limitations of Security

Despite our best efforts to protect your data, no security system is completely infallible. We strive to maintain high security standards, but cannot guarantee absolute protection against all potential risks.

By using our Services, you acknowledge our commitment to data security and understand the measures we take to protect your information. We continually review and enhance our security practices to ensure your data remains safe and secure.

 

7. YOUR RIGHTS AND CHOICES

We are committed to upholding your rights regarding your personal information. This section details the rights you have and how you can exercise them.

• Access and Correction

1. Access: You may request access to the personal data we hold about you. This allows you to review and verify the accuracy of your information.

2. Correction: If you find any inaccuracies or incomplete information, you can request that we update or correct your data.

• Data Deletion

You can request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent.

• Restriction of Processing

You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.

• Data Portability

You can request a copy of your personal data in a structured, commonly used, and machine-readable format, allowing you to transfer your data to another organization if desired.

• Objection to Processing

You have the right to object to the processing of your data, particularly if it is based on legitimate interests or used for direct marketing purposes.

• Withdrawal of Consent

If you have provided consent for specific data processing, you may withdraw it at any time. This will not affect the legality of processing carried out before the withdrawal.

• Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in the “Contact Us” section of this Privacy Policy. We will respond to your request in accordance with applicable data protection laws.

• Complaints

If you believe your rights have been violated or that we have mishandled your data, you may file a complaint with a relevant data protection authority. We encourage you to contact us first to address any issues.

We are dedicated to respecting your rights and will make every effort to handle your requests and concerns promptly and effectively.

 

8. COMPLIANCE WITH LOCAL AND FEDERAL REGULATIONS

We are committed to adhering to relevant data protection and privacy regulations applicable to the regions where our users are located. This includes compliance with various local and federal laws beyond the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR).

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• California Consumer Privacy Act (CCPA)

For users in California:

1. Rights to Access and Deletion: Users have the right to request access to and deletion of their personal data.

2. Notice of Collection: We provide notice about the types of personal information we collect and the purposes for which it is used.

3. Non-Discrimination: We do not discriminate against users who exercise their rights under the CCPA.

 

• General Data Protection Regulation (GDPR)

For users in the European Union:

1. Data Protection Rights: Users have rights to access, correct, or delete their personal data, and to restrict or object to processing.

2. Data Processing: We process data for legitimate purposes and ensure safeguards are in place.

3. Data Transfers: Transfers of personal data outside the EU are conducted in compliance with GDPR.

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• Commitment to Global Compliance

Regardless of where you are located, we are committed to protecting your privacy and ensuring that our practices are consistent with applicable laws and regulations. If you have any questions about how these laws apply to you, please contact us using the details provided in the “Contact Us” section.

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9. CHILDREN'S PRIVACY

At QQ Pie Inc., we are committed to protecting the privacy of children. Our website and app are not designed for, or targeted towards, individuals under the age of 13. In compliance with the Children's Online Privacy Protection Act (COPPA) in the United States and similar regulations globally, we do not knowingly collect, use, or disclose personal information from children under 13 years of age.

If we discover that we have inadvertently collected personal information from a child under 13, we will promptly take steps to delete such information and ensure it is not used or disclosed further.

We require parental consent before collecting or using any personal information from children under 13. If you believe your child has provided us with personal information, please contact us immediately so we can take appropriate action.

For concerns or questions regarding our practices related to children's privacy, please contact us using the information provided in the “Contact Us” section.

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10. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar tracking technologies to provide a personalized experience and understand how users interact with our Services. You can adjust your browser settings to refuse cookies or notify you when cookies are being used. However, some features of our website may not function properly if cookies are disabled.

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11. UPDATES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we update the policy, we will revise the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

 

12. DISCLAIMER

This Privacy Policy is intended to inform you about how QQ Pie Inc. handles your personal information and to outline our commitment to protecting your privacy. However, please be aware of the following disclaimers:

• No Guarantee of Security

While we employ industry-standard measures to protect your information, no system can guarantee absolute security. We strive to implement robust security practices, but we cannot guarantee that your data will be completely secure from unauthorized access or breaches.

• No Liability for Third-Party Actions

Our Services may contain links to third-party websites, applications, or services. QQ Pie Inc. is not responsible for the privacy practices, policies, or actions of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

• Accuracy of Information

We make every effort to ensure the accuracy and completeness of the information provided in this Privacy Policy. However, we do not warrant or guarantee that the information is current, complete, or free from errors.

• Changes to Policy

We reserve the right to update or modify this Privacy Policy at our discretion. Any changes will be posted on our website with an updated "Last Updated" date. Continued use of our Services following any changes constitutes your acceptance of the updated policy.

BY USING OUR SERVICES, YOU ACKNOWLEDGE AND AGREE TO THESE DISCLAIMERS.

 

13. CONTACT US

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:

QQ Pie Inc.

65 Enterprise Suite 400

Aliso Viejo, CA 92656

Email: info@qqpiechart.com